Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. That was last Sunday..its been 9 days..same thing..i called instacart..everyday..ive uninstalled..reinstalled..tried accessing thru Google..nope.always use phone ..android.so went on MACBOOK PRO..same thing.except wouldn't accept my usual password..had to go thru all the bullshit from 10 yr. Ago..then back on phone..had to change everything there..i wish i could kick someones ass..so instacart thru their hands in air..nothing they can do..i called Wal-Mart..they said it's instacartinstacart say it's Wal-Mart..hey..in Canada Wal-Mart saves me 25$ for every 100$ i spend..superstore is ridiculously overpriced.."no frill's" low prices have gone the way of the dinosaurs. In item view, at the bottom of the screen, you'll have a +/- switch with an Add to Cart button to find the units. Begin typing to search, use up and down keys to navigate, enter to select. Note certain items, such as alcohol, may not be added after your order is placed. . At the top of this page, it'll list the store name and logo, as well as the total. Omg Canada instacart..2 yr.delivery from Wal-Mart.all.suddenly I get to check out/ delivery time..and it freezes..first says no delivery times available?? If you cant find what youre looking for, try. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. You can view your favorites under the Buy It Again category on a stores homepage. You can view your favorites under the Buy It Again category on a store's homepage. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Once you favorite an item the button fills in green and says, Adding instructions for specific items, replacements, or delivery. When its time for delivery, youll see a message in the Instacart apps order screen. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. Type your item name and see if a product matches, just in case. Tell the agent you're reaching out about an order sent as a gift. Sign up for wikiHow's weekly email newsletter. Click Your orders. By signing up you are agreeing to receive emails according to our privacy policy. Log in to help us get you to the right help quickly. In late March, Instacart worker Annaliisa Arambula accepted a grocery order that came with a big tip: $55. Adding delivery instructions can help shoppers deliver your order. (For safety reasons, drivers might not reply while theyre en route. For best results, download the latest version of the Instacart. warnings: Array: Any warnings associated with this request. how to file a police report for stolen package; layer by layer minecraft castle blueprints. Select your profile icon in the upper left corner. We also make recommendations based on what you've bought before or what's popular in your area. Tap the three horizontal lines in the top left-hand corner. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. This is the default option for when items arent available. Enter the code and tap Add to Account. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. When it's time for delivery, you'll see a message in the Instacart app's order screen. Tap the item you want to edit. Open up the Instacart app. (For safety reasons, drivers might not reply while theyre en route. Contactless delivery and your first delivery order is free! Recognize what's not able to be ordered and delivered. I just asked my shopper to add them when they were shopping. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. Scroll to the bottom of the delivery screen and tap Chat with shopper. This must answer is consumer services a good career path. To favorite an item, select the item and the heart icon below it. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Note certain items, such as alcohol, may not be added after your order is placed. By signing up you are agreeing to receive emails according to our privacy policy. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Log in to help us get you to the right help quickly. Tap Add promo or gift card. This will open your order list. To avoid charges on your credit or debit card, replacements for EBT SNAP items must be. At the top left, click the 3 horizontal lines 2. As an in-store shopper . The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. Check out this step-by-step guide to create your account and place your first order. Has anyone else experienced this? Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Yes!!! For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. 3. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. even though it may not be. Replace items on website. The following table describes the statuses and any actions that the customer can perform from that status page: For example, the following image shows an order in the Shopping in progress status. wikiHow is where trusted research and expert knowledge come together. (For safety reasons, drivers might not reply while theyre en route.). If there is a Buy 1 item-Get 1 Free offer, make sure that you have at least a quantity of two in the cart, and on final totaling, your total will change to reflect the price difference for the adjusted "Get 1 Free" portion. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. Just be careful about what you ask the shopper to add and be understanding if they refuse. Give us as many details as you can about the item, including the quantity. Please note: If your gift contains alcohol, you must show a valid ID at delivery. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. Here's how it works. You can quickly add the product to your shopping list right from the search page by pressing the + sign. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. You can choose to include this link in the customer notifications sent by Instacart. . In the app 1. at the top of the screen to talk to your shopper. Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . ). Want to chat with your shopper? Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. Note certain items, such as alcohol, may not be added after your order is placed. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. Tried adding one item immediately after placing the order and received a message stating: "We were unable to add to your order. If you still cant find the item you want, Please keep in mind that there are some items that arent available at all retailers and markets. When your order is ready for pickup, you'll get a text or app push notification on your phone, along with pickup instructions. If you have notifications turned on, youll also receive a notification. On a stores homepage, tap View More next to Buy It Again. To favorite an item, select the item and the heart icon below it. Although commonly used for special items not currently available at delis, seafood bars, and butcher counters, special requests can come from anywhere in the store. Create an account to follow your favorite communities and start taking part in conversations. Begin typing to search, use up and down keys to navigate, enter to select. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. Tap the current order. Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. Once you favorite an item the button fills in green and says Favorited. It has no effect on the customer role. Sign up for Instacart or log into your existing account. You can cancel your order by going to that page and clicking the link. to review your notes when ordering the same items in the future. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Log in to help us get you to the right help quickly. Choose your tip amount and click Place order. The Remove button will remove all units of the item altogether in one press of the button. Tap the Account icon at the top left. If you see a "Save (price)" button below the item, these are Instacart coupons which will allow you to save money. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Defaults to false. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. To redeem a gift card through the Instacart website. Scroll down to Your preferences and click Other options, or Approve. If you prefer not to replace an item, choose Dont Replace to get a refund instead. Tracking your order and delivery. Add it to your cart by selecting +Add or Add to Cart. To create this article, volunteer authors worked to edit and improve it over time. This is a drop-down selection box and is completely optional. Press J to jump to the feed. If your shopper is working on your order, you can contact your shopper directly. : Your shopper selects the best possible replacement. There is a Change button to change the tip. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. In your cart, click Preferences on the item you want to add replacement instructions. I ordered a few things last week and I couldnt add them! Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? (For safety reasons, drivers might not reply while theyre en route.). Your delivery driver sees these instructions when they start heading your way. Your groceries will be on their way in no time. Your shopper selects the best possible replacement. Select the portion of the store where the item can be found - if you are fairly certain that you know. You can log in with your email and passcode, or using Facebook or Google-connected login. Recognize what's not able to be ordered and delivered. pardon the PUN). Preparing for the Order. You can select other options for replacements, or choose a refund for the item instead. The Instacart app lets you track your personal shoppers progress and view item changes. If you have notifications turned on, youll also receive a notification. These items are sold at .25 lb intervals beginning as low as .25 lbs. Either one will work. To favorite an item, select the item and the heart icon below it. I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Tap Change. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. : To select your own replacement, tap or click on the item, then select. Tap the "Rate Order" button at the bottom of the screen. Tracking your order in progress. The first step is actually making the purchase. This is happening to me today. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). Log in to help us get you to the right help quickly. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. During checkout, you can request the order be left at your door if you're not around. Adding items after checkout. Add a delivery address and payment information, then place your order. Make sure to clearly capture the product's name, size, colors and general shape of the container. When you get to the store, follow the instructions to let us know you've arrived. Begin typing to search, use up and down keys to navigate, enter to select. Instacart Pickup lets you order online, set a pickup time, and collect your order at the store.