In the interest of public safety, law enforcement and emergency vehicles are toll-exempt on all state toll roads. I received a ZipCash Toll Bill. Go to the Dispute Center for details on the dispute process. Two days later I received an email say the matter was resolved. ZipCash is just one of two ways to pay for NTTA toll road use. This review was chosen algorithmically as the most valued customer feedback. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. A decade ago, the No. : Kansas Turnpike Authority requires to fill-up Violation Contest Form. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. The supervisor assured me I was paying for both the Zip Cash and Tolltag. On the Account Activity page, find the appropriate order or transaction, and then click Details. Share your form with others. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. You simply forgot about the purchase. Remember! Due to traffic, I couldn't get over to avoid the toll road. I want my credit report clear, and this company held responsible for scamming people. I disputed a charge on the website with the dispute option. Get the Toll dispute completed. Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46. We removed the toll tag in June of this year as the vehicle was sold. Click on 'Open a Billing Dispute'. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of North Texas Tollway Authority [NTTA], Featured North Texas Tollway Authority [NTTA] complaints. The signs that show the charges come too late. NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The state law allows, but does not require, agencies to let veterans ride for free on its toll lanes. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. 0 infinitum: subject unknown ending; cary high school football coach; club head speed chart Desired outcome: In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. Scan this QR code to download the app now. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. Contact your credit card issuer. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. This happened twice that the person I was talking to said they resolved by bill problem, only to be sent notice of non payment 30 days later with $80 fees attached to a $66.50 bill. However, if you recently sold your car or it was stolen, you won't have to pay the toll. Edit Toll dispute. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) Director, Government Affairs@email. https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . %PDF-1.5 % Thats when she reached out to NBC 5 Responds. Privacy Policy. Called right away and was told I had no outstanding bill. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. What are the side effects of Thiazolidnedions. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. Select the transaction in question and follow the steps to complete your request. Thanksgiving - November 23-25 However, if it is ignored it can go into warrant status just like any other traffic offense. Keeping in Contact They are all volunteers. I havent been on the toll road for three years, and Im the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. I could understand if i failed to call but i did and still have to pay those fees. I paid it in full for $90.93. On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. I tried, but when I put in the information, it was NOT under my name. When I asked them why their website had "bill of sale" as a valid option for a dispute, I was told that only applied to dealer sales and not individuals. How did they get food poisoning in bridesmaids? This has affected our credit rating in a negative way. Under Texas law, someone who fails to pay a toll may be charged with a criminal misdemeanor for toll evasion under Chapter 370.11 of the Texas Transportation Code. NTTAs efforts are overseen by a nine-member Board of Directors. Desired outcome: Fact #4 - My current vehicle which I own has a Louisiana license plate. Charge a decent rate. the Texas Department of Transportation (TxDOT) Arturo E. Ballesteros Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD "They sent the invoice to my old address in Argyle," he says. Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. These two steps must be done simultaneously in order to resolve both the civil and criminal portions of the case. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. Desired outcome: For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for ntta zipcash bill pay by using the official links that we have provided below. I am writing another complaint about actually calling into the office and resolving a bill over the phone. Christmas - December 23-26. Martin Luther King Jr. Day - January 14 & 16 I went from Kansas to Texas and back from Texas to Kansas twice in 2021. As the North Texas Tollway Authority creeps more and more into our lives, drivers continue to have fits over steep fees levied when toll bills arent paid on time. 01. Late fees will be assessed for payment after 25 days. Mail the dispute form with your letter to: TransUnion LLC. Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck. I was told if you do not use the tag for a year they will do that. Conviction of this crime leads to fines, and youll also have to pay extra court fees. Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. Some toll agencies also provide the option of disputing your toll violation using email or fax. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. I hired a Notary to meet us and all parties signed a Bill of Sale. With about $9 billion in debt secured by future tolls, NTTA confronts a . You can get in touch with an ombudsman by phone at. NTTA's Ethics Officer The Illinois Tollway gives you two ways to dispute a license tag image: You may either state that the plate is incorrect, or that the image is missing. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. ZipCash customers receive bills monthly and have 25 days to pay the invoice. For both names listed on the original bills. Desired outcome: Thanks to all authors for creating a page that has been read 121,648 times. Although violations typically are mailed to the address on file with the DMV at the time the violation occurs, if you recently sold the car, the DMV information may not have been updated yet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To make a long story short; I recently had to move from Chambers county to Tarrant county and did not have access to my mail for several months. The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. Doesn't make it less of a scam but might give some insight as to why. You wont get arrested, no matter how many of them there are. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. Mi cuenta; Carrito; Finalizar compra; Mi cuenta; Carrito; Finalizar compra; Contacto [1] If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. Delivered 8/6/22 @ 10:05 am Thus person is not the only one with this issue, undisclosed charging / enforcement extortion, Ntta is saying I owe nearly $1000 when I have a tolltag, Read full review of North Texas Tollway Authority [NTTA]. Ripoff Report on: NTTA - Ntta north texas tollway authority billing scam mailing. If this is the risk of getting on a toll road, it's simply not worth it. What do you all think. 48 0 obj <> endobj For more information, please see our So in 2022 my next bill was for $13.98 (same trip KS to TX and back again). Download the appropriate form. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. Plano, TX. Business Diversity -@email Therefore, I believe the bill is incorrect. Meaning I NTTA took out $10 from my account for usage on a car I do not own. The $35 difference is due to having it go to collections. The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. We use cookies to ensure that we give you the best experience on our website. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. Calculate current tolls for all classes. Get updates on whats happening in North Texas to your inbox. 1. Consumer Dispute Center. For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. Which is the best romantic novel by an Indian author? An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. ZipCash is NTTAs electronic toll collection process for non-TollTag customers. All rights reserved, NBC 5 Responds: What Consumers Should Know During Winter Storms, NBC 5 Responds Helps Get Refund for Popular Workout Equipment. [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information What are the Goth Kids called South Park? The NTTA processes payments for TollTags, TxTags and EZ TAGs. Select a road, tunnel or bridge in Texas to calculate tolls for that road. They are chosen by County Commissioners and by the Texas Governor. They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. EspressoOrElse 1 yr. ago I was just on the phone with their customer service this week. If you continue to use this site we will assume that you are happy with it. sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? I also have a valid toll tag and a ZIPCASH account with money in it. Peel off the adhesive backing and place the tag. A written Notice of Dispute is required to be sent within 30 days of initial notification. Ive never dealt with this before and Im not sure what my options are if any. All was good until August when I received a bill from NTTA for toll transactions the first 30 days after the sale. Any help/feedback is appreciated. As far as I know the only functional difference is that TollTag works at the airport and TxTag does not. More than $21 dollars NTTA is charging for a six mile stretch. I research the plate on my own and find out it's a 2010 Ford F150. How to dispute NTTA charges? Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. USPS tracking number Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. Fact #1 - I have lived in Louisiana for over 6 years. Re: license plate No JHZ6174 TX Violator NO [protected] Sounds simple but you know it is not that easy. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA].