nutanix failed to acquire shutdown token

The shutdown token used to prevent more than one CVM (Controller VM) from going down during planned update operations can occasionally fail to be released for the next operation. The state returned an unexpected value and must be investigated. The first step is connecting PowerShell to your tenant and subscription with valid credentials, using the "Connect-AzAccount" command. is it just me, or does anyone else think the simplest of tasks within PRISM can and more often than not, go seriously wrong. Nutanix KB :How to Shut Down a Cluster and Start it Again? Wait for the command to execute successfully. via Life Cycle Management: LCM generated log with error message: Nutanix LCM upgradation operation failed. This usually does not cause any issues, however, until another upgrade or maintenance is invoked on the cluster sometime in the future. The CVM that is holding the token is the only entity allowed to be down or offline. Verify that the .node_unconfigure file does not exist. Verify if there are any recent FATALfiles in the this directory~nutanix/data/logs. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Well, there is a way to recover/reset your CVM nutanix password using the prism console. May 23, 2022. The instructions for shutting down a cluster are to use "sudo shutdown -P now" on the CVM's in the cluster to shut each one down, but the command only works on the first CVM. If you need to shutdown a CVM and are running ESXi, you might otherwise think to simply go to vCenter, right-click on the CVM, and select the Shut Down Guest OS option. Dont know why you got downvoted, but here, take my upvote! Thanks to being with HyperHCI Tech Blog to stay tuned.! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How to forcibly destroy the Nutanix cluster, Cluster destroy command failing. 127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4::1 localhost localhost.localdomain localhost6 localhost6.localdomain6, rm: cannot remove `.node_unconfigure: No such file or directory, 2016-07-11 19:13:24 CRITICAL cluster:2143 Cluster is currently unconfigured. Only difference from most is this is a dark site needing stigs. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Sorry, we're still checking this file's contents to make sure it's safe to download. more than one Nutanix node in a cluster at a time. Allow above mentioned URL and Network ports on firewall. Only the first CVM shutdown down with that command. This makes it all the more important to read the following Nutanix KB, which details the steps required to gracefully shutdown and restart a Nutanix cluster with any of the hypervisors. It is a hardware and software solution that provides complete server and storage capabilities that you need to run virtual machines and store their data. Currently, LCM supports the below hardware model for upgrades HPE DX Series HPE DL Serier (minimum Gen10) Teams involved: The following teams might be involved in handling an LCM support case on HPE: HPE Support team Nutanix Support team Issue 9: How to analyze / Read Nutanix Move VM Logs ? Crafted in the land of the Vikings by Alexander Ervik Johnsen. If you need to shutdown a CVM and are running ESXi, you might otherwise think to simply go to vCenter, right-click on the CVM, and select the "Shut Down Guest OS" option. Verify if the cluster can tolerate a single node failure. If any Nodes or services that are unexpectedly in thedown state need to be fixed before proceeding with the restart. The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. Downloading the Nutanix Community edition. Allow above mentioned URL and Network ports on firewall. Verify if the cluster is destroyed or not. so it better to upgrade the Nutanix LCM and foundation version first then upgrade the software or/and firmware.Read more : Nutanix LCM Based Firmware Upgrade OperationFailed. nos AHV shutdown Any ideas? Allow URL: download.nutanix.com access to Nutanix Prism and Prism central on firewall to download the software updates. Enter your username or e-mail address. 5. You can also run health checks with the ncc health_checks run_all command using SSH to access any CVM. Orchestrator service, exposes REST APIs to source, target side. 2. In some cases, we need to check cluster status to make sure that it can tolerate single host or controller virtual machine failure. Nutanix Prism Central having LCM failure issue during upgrading the software through LCM e.g Calm, Karbon, Epsilon, NCC, PC etc. Support had me make the RAM change from the hypervisor instead , (running ESXi here.) Issue 3: VMs Cut-over after days and weeks ? Note: After we have successfully powered on theNutanix AHV host, it will automatically power on the Nutanix CVMwithout any manual interference. Nutanix Community Podcast: 2022 Year in Review. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. This article outlines the most common scenario below and provides the expected resolution. 100% agree support will help you with this. Once confirmed, manual token revocation is often accomplished by a simple restart of the Genesis service on the CVM currently holding the token. Check test_url_connectivity failed with Failure reason: URL http://download.nutanix.com/lcm/2.0 is either incorrect or not reachable from ip x.x.x.x. Nutanix recommends that you use both thegenesis statusandps -efcommands to check the Foundation status. The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. SAN JOSE, Calif. - August 2, 2018 - Nutanix (NASDAQ: NTNX ), a leader in enterprise cloud computing, today announced that it has entered into a definitive agreement to acquire Mainframe2, Inc. ("Frame"), a leader in cloud-based Windows desktop and application delivery. and the message should appear Cluster is currently unconfigured. lets explore the reasons and troubleshoot the failure process of software component(s) and hardware firmware up-gradation getting failed via LCM framework. Step 2: IfNutanix AHV host is member of Nutanix clusterthen you need toenter Nutanix CVM / AHV host into maintenance mode, but first weneed to live migrate the running VMsto another host in the Nutanix AHV Cluster. Solution: SSH to using Nutanix Move VM IP Address, Read also: Configure Nutanix Virtual Network withIPAM. Check if any Stargate node is down or ifha.pyis enabled. NCM Intelligent Operations (formerly Prism Pro/Ultimate). Great when you are in an emergency requirement. We'll send you an e-mail with instructions to reset your password. Here is the Nutanix Shutdown Procedure However, according to Move, you are still on the cut-over process. Option 1 Through IPMI . Really make sure that this is a task that you safely can force to complete before applying it for your cluster. Solution: Nutanix recommends starting the cut-over data seeding process in a few hours. Sorry, we're still checking this file's contents to make sure it's safe to download. Nutanix Controller VM: CVM , Prism and Prism central must be on same date-time and timezone take update through same NTP server(s). It would be best to follow the Microsoft best practices, that is, perform the transfer of roles for the DC, and for Exchange Server, disable the Exchange Information Store Service for migration to complete. The admin user on Move does not really have all the major rights, so best way is to change the user to root. Login to Prism / Central > Gear icon > HTTP Proxy. Log in to the CVM using admin user. Resolve any errors prior to shutting down the cluster. We shutdown our first CVM with the command shutdown -h now" and check the status on the AHV with the command virsh list" after a while the cvm are stopped. To Exit the Nutanix AHV host from maintenance mode we need to run the following command from the Nutanix CVM. We also use third-party cookies that help us analyze and understand how you use this website. Our Motto: Customers First. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Step 1: Log in to the Nutanix CVM with SSH. The CVM that is holding the token is the only entity allowed to be down or offline. Note: Always use thecvm_shutdowncommand to power off, reset, or shutdown the Controller VM. Thecvm_shutdowncommand notifies the cluster that the Controller VM is unavailable. Reason: Pre-check 'test_check_revoke_shutdown_token' failed (Failure reason: Failed to . You will be able to change the mode to root user and have control over the Move VM. Been working with nutanix for about a year now and generally disappointed with it. You can read more about this procedure from the . Sorry, our virus scanner detected that this file isn't safe to download. The state aspect of the cluster is healthy and no further action is required. You can roll back the Move appliance to a previous version, run the script: Read also: Nutanix AHV Boot VM in BIOS UEFIMode. Upgrades or other maintenance pre-checks will search for any unrevoked tokens and, if existing, not proceed until that token has been properly revoked. Issue 4: Nutanix Move VM up-gradation is stuck ? To run the health checks open an SSH session to a Controller VM and run the command below or trigger the checks from the Prism Element of the cluster. Set up is a two step process: first, you create a Direct Connect through the Nutanix Cloud portal to obtain a service key, and then use the service key in the . Shutdown token I've got a CVM that either won't release a shutdown token or doesn't know it has one to be released. The pattern for acquiring tokens for APIs with MSAL.js is to first attempt a silent token request by using the acquireTokenSilent method. Before to start the Nutanix LCM failure issue troubleshooting need to understand the Nutanix LCM: Life Cycle Management architecture and how Nutanix LCM works ?. Before manually revoking the token, it is good practice to verify that there are indeed no outstanding or ongoing upgrades or maintenance activities currently occurring with the cluster. All nodes in the Cassandra ring must be in theup state. It also provides an overview of the recently announced partnership between IBM and Nutanix, highlighting the benefits customers can expect from this partnership. It's probably best to never shutdown/reboot/etc. 3 5 5 comments Best Add a Comment Please try again in a few minutes. Gain Insight on IBM Hyperconverged Systems powered by Nutanix - Get the White Paper This IDC white paper offers an overview of important hyperconverged and private cloud market trends. #nutanix@cvm$ cd /home/nutanix Read also: Nutanix Prism Supports Top 5 WebBrowsers. Nutanix LCM framwork works with 70% faster robust up-gradation of software and hardware firmware with no downtime with Nutanix HCI appliance. Read also: What is Nutanix NCC Health Check? (IPMI is what we use here due to that the HW is Nutanix). For assistance, contact Nutanix Support. The memory map had to be removed and a task killed via ecli. Step 3: Now its time to shutdown Nutanix CVM. An important point to note hereis that this command should only be used on CVMs when the cluster is in stopped state (user VMs are powered down already) and you want to shutdown multiple CVMs at the same time. Sorry, our virus scanner detected that this file isn't safe to download. If you have an older version of AOS (5.5.x or 5.6.x) then the shutdown script on your CVM might need a small modification, you can contact Nutanixsupport and an engineer will edit the file on the spot, or you can upgrade the AOS to a newer version which has the fix. Thanks to being with HyperHCI Tech Blog to stay tuned with latest and trending technology post here.! The other CVMs wont shut down because they cant reach the first CVM that is shut down. Please wait for the command to execute successfully. Thanks, Your email address will not be published. This category only includes cookies that ensures basic functionalities and security features of the website. This is a first level troubleshooting document to help Nutanix and HPE support teams handle LCM issues on HPE. If you are facing issues with the Foundation process on the Controller VM in question, proceed to the next steps. Your email address will not be published. These cookies track visitors across websites and collect information to provide customized ads. It provides functionality such as storage services, security, backup and disaster recovery, and much more. Default Cluster Credentials. We'll send you an e-mail with instructions to reset your password. Ive got a CVM that either wont release a shutdown token or doesnt know it has one to be released. nutanix@cvm$ acli host.exit_maintenance_mode AHV-hypervisor-IP-address. with the following steps you can directly connect the Nutanix nodes and can perform the cluster destroy task: NOTE:- MAKE SURE YOU ARE TRYING TO DESTORY CORRECT CLUSTER You can use the .node_unconfigure file to forcibly destroy the cluster in such situations as follows. Instead, in using the cvm_shutdown script, it will first place a necessary HA route in the hypervisor, to redirect storage requests to another CVM, before shutting down the CVM. if you are using proxy server in your Nutanix environment to access internet then you have to configure the proxy on Prism and Prism central as well to allow internet access on Nutanix Prism and Prism central to get software updates through LCM. I tried to cover mostly asked issue / errors list of Nutanix Move tool. We have detected that you are using extensions to block ads. nutanix@cvm$ acli host.enter_maintenance_mode Hypervisor_IP_address wait=true. This state aspect of the cluster is not healthy and must be addressed. The admin user on Move does not really have all the major rights, so best way is to change the user to root. Enter the required information as shown in the following example. This approach is similar to the Azure AD programming model, except the client uses an endpoint on the virtual machine (vs an Azure AD endpoint). Prism services have not started yet. I have the solution of each one. 4. Run Nutanix Cluster Check (NCC) Description: Runs the Nutanix Cluster Check (NCC) health script to test for potential issues and cluster health. Run the following command in CLI to enter Nutanix AHV host into maintenance mode. Step 1: Log in to Nutanix CVM via SSH -> on MAC use Terminal or similar (ssh nutanix@CVM-IP-ADDRESS), on Windows use Putty or similar.I have made a list of default passwords here. The command errors out the rest of the CVMs because they can't reach the first CVM that was shut down. Compute. These cookies do not store any personal information. Check services and nodes status with below command. Let's say you want to shut down a CVM for maintenance, firmware upgrade or any other reason, and when you run "cvm_shutdown -P" you get this error: "StandardError: Cannot connect to genesis to check node configuration status". 2023 HyperHCI.com Designed by Themehunk, Nutanix Move Tool complete guide- Best Practice, Configure Nutanix Virtual Network withIPAM, Nutanix Prism Supports Top 5 WebBrowsers, Shutdown / Start Nutanix vSphere Cluster BestPractice, Install Nutanix LCM Dark Site Bundle on LinuxServer. There might be the issue of date-time and timezone mismatch between Nutanix CVMs and Prism Central Virtual Machine ( PCVM ).It is recommended to keep your all Nutanix software and services on same date-time and timezone. Initiating devic When performing maintenance on a CVM, it is important to not treat it as a regular guest VM. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. However, that procedure will not properly shut down the CVM and allow the services to gracefully respond. . This is because there are crucial services running on each CVM which need to gracefully respond when a CVM goes offline. Leveraging admin user to change the password for user nutanix 1. Please create the cluster. following steps are very useful when you cant run the cluster destroy command from CVM. This is the receiver of the copy disk through pipe and it writes it to the container mounted on the Move VM. Common question What are the Nutanix Move tool VMs are not supported ? You also have the option to opt-out of these cookies. To shutdown Nutanix CVM and Nutanix AHV hypervisor in the Nutanix cluster it is vital to use the right procedure to shutdown properly without any harmful impact of the running services and software in the Nutanix AHV Hypervisor as well as Nutanix CVM. When shutting down a single host or < the redundancy factor (Nutanix number of hosts it is configured to tolerate failure in a Nutanix cluster . Since your end goal is to shut down multiple CVMs on the cluster at the same time, hence in this case, the standard Linux shutdown command must be used on each CVM to powerit down: The above linux command wont check for any shutdown tokens and so multiple CVMs can be taken down at the same time. I hope you have read out the above post about How Nutanix LCM works, now you have better understanding of Nutanix LCM functionality. Refer to KB 4584 for details on precheck failures. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Lets take deep dive to each Nutanix LCM: Life Cycle Management failure issue below. Nutanix Community Podcast: 2022 Year in Review. Solution: SSH to Nutanix Move VM and run following command. But LCM encounter the failure issue sometimes during the upgrade and need to troubleshoot. This website uses cookies to improve your experience while you navigate through the website. Running 5.19 and have already followed KB 7071 with no luck. To shutdown Nutanix CVM and Nutanix AHV hypervisor in the Nutanix cluster it is vital to use the right procedure to shutdown properlywithout any harmful impact of the running services and software in the Nutanix AHV Hypervisor as well as Nutanix CVM. Press question mark to learn the rest of the keyboard shortcuts, Jon Kohler, NPX, VCDX, Director Nutanix Engineering. Sorry, our virus scanner detected that this file isn't safe to download. As in my case, this is a lab-cluster where breaking something wouldn't be much of a problem. Dealing with source side, it prepares the migration by enabling CBT (Changed Block Tracking), shutting down the VM and shipping the last snapshot before the VM finally boots up on AHV side. More information and options regarding this script can be found in KB 3270. nutanix failed to acquire shutdown tokendecoy effect in relationships nutanix failed to acquire shutdown token Menu lynn herring instagram. NCM Intelligent Operations (formerly Prism Pro/Ultimate), The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. Note : Login to any CVM and Prism Central VM and ping to dowload.nutanix.com url to check the internet connectivity. There is one more possibility that your hardware firewall is blocking In-bound and Out-bound Nutanix domain or sub-domain traffic URL download.nutanix.com or *.nutanix.com and Network port number 80 and 443. Reason: Lcm prechecks detected 2 issues that would cause upgrade failures. If have any issue / errors resolution please mention in comment, it would helpful for other Nutanix geeks. In the Run Checks pop-up window, select All Checks and click Run to begin the health checks. Before we can shutdown theNutanix AHV hypervisorwe need to perform a graceful shutdown of the Nutanix CVM (Controller VM). Latest version of Nutanix LCM and foundation will have many fix and new features along-with improvements. 3. Type the command: $ passwd. HOW TO VERIFY NUTANIX CLUSTER HEALTH STATUS :- Nutanix Health Check. If a Nutanix AHV host is in maintenance mode then we need to exit it from maintenance mode to make it functional in the Nutanix Cluster again. If you perform the data seeding now and the cutover after 1 week, it will create confusion for Move as there might be a lot of changes to the data on the VM (if VM is I/O intensive) that might need more time and we will revert to data seeding. The command errors out the rest of the CVMs because theycant reach the first CVM that was shut down. The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. These cookies will be stored in your browser only with your consent. Step 3: Configure the static IP address on Nutanix Move VM. For any other case, always usecvm_shutdown -P now command to shutdown the CVM. Those are stopped until this is resolved. The warning sign In PowerShell, I ran the "Connect-AzAccount" command, visited the website and entered the provided (redacted) code. 2023 HyperHCI.com Designed by Themehunk, Nutanix LCM Upgrade Process Failed Trouble-shooting, Nutanix LCM: Life Cycle Management architecture and how Nutanix LCM works, configure the proxy on Prism and Prism central, Nutanix LCM Based Firmware Upgrade OperationFailed, Enable Nutanix Login Banner in CVM and AHV. *PATCH 5.15 000/917] 5.15.3-rc1 review @ 2021-11-15 16:51 Greg Kroah-Hartman 2021-11-15 16:51 ` [PATCH 5.15 001/917] xhci: Fix USB 3.1 enumeration issues by increasing roothub power-on-good delay Greg Kroah-Hartman ` (919 more replies) 0 siblings, 920 replies; 945+ messages in thread From: Greg Kroah-Hartman @ 2021-11-15 16:51 UTC . Call method AcquireToken. with the following steps you can directly connect the Nutanix nodes and can perform the cluster destroy task: NOTE:- MAKE SURE YOU ARE TRYING TO DESTORY CORRECT CLUSTER. It is disappointing I have to wait for support to shut my own cluster down. First we need to Shutdown Nutanix CVM Step 1 : Log in to Nutanix CVM via SSH -> on MAC use Terminal or similar (ssh nutanix@CVM-IP-ADDRESS), on Windows use Putty or similar. Step 2: Run the following command to exit the Nutanix AHV host from maintenance mode. I have done this dozen of times. Am I missing something? Sometimes, for various reasons, a CVM can remain holding the token even after an upgrade or maintenance has been successfully completed. 1. You can see that the cluster is destroyed. vim-cmd vmsvc/getallvms | grep -i cvm. Got it resolved. Cluster is up and redundant but need to change ram on CVMs as well as move to 5.20. Please try again in a few minutes. Issue 8: Where is the Nutanix Move VM Logs location ? Read aslo: Shutdown / Start Nutanix vSphere Cluster BestPractice. So cross-check the correct and reachable DNS IP address entry in Nutanix Prism. NCM Intelligent Operations (formerly Prism Pro/Ultimate), Shutting down and Restarting a Nutanix Cluster. After a successful exit from maintenance mode, we now have a fully working member ofa Nutanix AOS cluster and we can now migrateback VMs from other Nutanix AHV hosts. So what happens if you hit an error with that very first step? Nutanix Complete Cluster's converged compute and storage architecture delivers a purpose-built building block for virtualization. Run NCC health check. Uses NFC mechanism to take a copy of the disk and ship it to the AHV side using pipe. Read also: Top 10 Nutanix UsefulCommands. Ping the case number here when you have it, Id like to follow along. The instructions for shutting down a clusterare to usesudo shutdown -P now on the CVMs in the cluster to shut each one down,but the command only works on the first CVM. Unable to upload file in datastore "The operation failed for an undetermined reason. After that, all was well and I could reboot. All nodes in the Cassandra ring must be in the up state. By clicking Accept, you consent to the use of ALL the cookies. This usually does not cause any issues, however, until another upgrade or maintenance is invoked on the cluster sometime in the future. Am I missing something? When you run this command on the first CVM, the first CVM will successfully grabthe shutdown token (since none of the other CVMs are currently holding this token as all CVMs are UP) and then power down the CVM. Hence, Nutanix recommends starting the data seeding process in a few hours before you can actually take a downtime and by the time the cut-over process starts, there are less changes to the data to be taken into account and the VM will migrate successfully. storage, compute and virtualization platform. Please verify that the URL is correct and ensure it is accessible from all CVMs. Check test_catalog_workflows failed with Failure reason: Failed to create catalog item. How to Exit Nutanix AHV host from Maintenance mode ? Please try again later, Unable to login vcsa vmware vcenter server manager, How to Shift/migrate/move VMware VSAN Cluster from one physical network switch to another switch, How to configure mirror port(promiscuous mode) in Nutanix AHV. Any ideas? After successfully shutdown the Nutanix CVM, now we can continue to shutdown/power off the Nutanix AHV host. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Nutanix is a Hypervisor agnostic platform, it supports AHV, Hyper-V, ESXi and XEN. NCM Intelligent Operations (formerly Prism Pro/Ultimate). We will see there then a Post with the last image, as well as a Changelog with the improvements and functionalities: Before manually revoking the token, it is good practice to verify that there are indeed no outstanding or ongoing upgrades or maintenance activities currently occurring with the cluster. Alexander Ervik Johnsen Acropolis, AHV, AHV host, AOS, CLI, CVM, How to, NCLI, Nutanix, Nutanix Cluster, SSH May 14, 2020. @TimothyGrayThe commands -sudo shutdown -P now orcvm_shutdown -P now wont work when you are trying to shut down multiple CVMs in the cluster because these commands check which CVM is currently having the shutdown token so that only that CVM can be powered down on the cluster. Solution: SSH to Nutanix Move VM and run following command. If you were running Nutanix in the pre-5.5 days, you may appreciate this, where maintenance releases simply took far too long to get out the door. Once confirmed, manual token revocation is often accomplished by a simple restart of the Genesis service on the CVM currently holding the token. Cloud, Cyber Security, EUC, DaaS, VDI and HCI, How to Shutdown Nutanix CVM and Nutanix AHV Host, I have made a list of default passwords here, How to Fix a Nutanix CVM being Stuck in Maintenance Mode, Run Kubernetes at scale and cost-effectively on the Nutanix Cloud Platform, Nutanix 6.0 family of products Tested and Certified for Inclusion on DoDIN Approved Products Lists, Cohesity awarded Nutanix Ready Validated Designation. No, it is not recommended as Move might time out the operation. If there are any errors or fails, contact Nutanix Support. Necessary cookies are absolutely essential for the website to function properly. Running 5.20.0.1 so its fairly updated. But opting out of some of these cookies may affect your browsing experience. Verify if there are any recent FATALfiles in the this directory ~nutanix/data/logs. Shutting down and Restarting a Nutanix Clusterrequires some considerations and ensuring proper steps are followed - in order to bring up your VMs & data in a healthy and consistent state. There is two option to shutdown the Nutanix AHV host. It was caused by a failed CVM ram update. The new cadence for Maintenance releases focuses first on what we call "CFDs" (customer found defects), so that we're introducing fixes that matter to our customers first and foremost. Login to Prism / Central > Gear icon > NTP Server. The Nutanix CVM is hosted on the Nutanix AHV Hypervisor(in this case, it is the same with ESXi, Hyper-V and XenServer as well) as a VM and its responsible for running theNutanix components and servicesin a Nutanix Cluster. This typically only happens in very specific scenarios. This makes it all the more important to read the following Nutanix KB, which details the steps required to gracefully shutdown and restart a Nutanix cluster with any of the hypervisors. Verify if the Foundation process is now working or not, You can see that Foundation to create new cluster is now working, Shared awesome detailed information on Nutanix cluster destroy troubleshooting n process. The fundamental interface for acquiring an access token is based on REST, making it accessible to any client application running on the VM that can make HTTP REST calls. First thing I would do is raise a case with support or if stopping you from completing your task inside of the maintenance window, call them, their support is second to none. There is one more possibility that your hardware firewall is blocking In-bound and Out-bound Nutanix domain or sub-domain traffic URL download.nutanix.com or *.nutanix.com and Network port number 80 and 443. Enter your username or e-mail address. To do that, on the Move VM, run: Enter the password for admin. nutanix failed to acquire shutdown token. Thats it you have now learned how to Shutdown Nutanix CVM and Nutanix AHV Host. icon Best answer by Nupur.Sakhalkar Exit Nutanix AHV host from Maintenance mode. There will be some instance where you really want to destroy the Nutanix cluster especially when you cant connect each node to the network or you might not aware about the clusters IP address to access. Sorry, we're still checking this file's contents to make sure it's safe to download. Now we can proceed to Nutanix LCM troubleshooting. If the procedure doesnt seem to work, make sure internal vSwitch is present(this method will not work without communication over 192.168.5.0/24 network) and make sure CVM is able to reach host over management network (CVM & HOST should be configured on the same subnet). Anyone Using Nutanix Database Service (NDB) Formerly ERA, Press J to jump to the feed. " StandardError: Cannot connect to genesis to check node configuration status " If you have an older version of AOS (5.5.x or 5.6.x) then the shutdown script on your CVM might need a small modification, you can contact Nutanix support and an engineer will edit the file on the spot, or you can upgrade the AOS to a newer version which has the fix. I have listed out the common issues / errors of Nutanix Move tool during V2V migration from from VMware ESXi , vCenter, Hyper-V, AWS cloud platform to Nutanix cluster. First we need to Shutdown Nutanix CVM Step 1 : Log in to Nutanix CVM via SSH -> on MAC use Terminal or similar (ssh nutanix@CVM-IP-ADDRESS), on Windows use Putty or similar. Cluster is up and redundant but need to change ram on CVMs as well as move to 5.20. Mastering Nutanix, How to add or remove NICs from OVS bridges on NUtanix AHV Mastering Nutanix, How to collect NCC, logs using Nutanix Prism, How to find which devices are connected to switch port, Nutanix Default credentials CVM, HOST, IPMI (Latest), VMware VCSA 7, 6.5, 6.7 Vcenter Appliance installation problem. Check 3 things for any user on Windows VM to be qualified for Move to use: Issue 2: Migrate the Windows Domain Controller Server, Microsoft Exchange server ? AuthenticationContext authContext = new AuthenticationContext(_authority, new AzureAdalCache(companyId, _entries, _unitOfWork)); Then I AcquireToken By Authorization. If you having issue to upgrade software or firmware of Nutanix cluster i would suggest to upgrade the upgrade the LCM and Foundation version to latest. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Enter your username or e-mail address. Login to Prism / Central > Gear icon > Name Server. Sometimes, for various reasons, a CVM can remain holding the token even after an upgrade or maintenance has been successfully completed. Please try again in a few minutes. verify cms ip are showing if any node is not showing that means it is removed from cassendra ring. We can use to verify SVMIPS count and compare with below two commands. Then fire detectors, call points, alarm sounders, isolator units and interface units to be installed . comm fault on fire alarm panelduck jerky dog treats recall. Nutanix software or firmware up-gradation failure via LCM might failed due many reasons and need to troubleshoot one by one. Sorry, we're still checking this file's contents to make sure it's safe to download. Read also: Nutanix AHV Supported Guest OSList. Stopping genesis (pids [4102, 4138, 4160, 4161]). If this service is working fine, then the UI will load perfectly. Please note, that the CVMs communicate with each other, and will automatically elect a new Master, if current master CVM becomes unavailable. Run the below commands to check one by one all nodes. Kill the Foundation process if it is alive. - , . Failed to acquire token silently. Please create the cluster. This is expected and correct At this time, login to Prism and attempt to add the cvm to the cluster. If you have a newer version and you want to shutdown a node in the cluster, make sure that you follow the correct shutdown process depending on your hypervisor, here are the instructions for each:AHV,ESXi,hyper-vorCitrix. Restart the node and press Delete to enter the BIOS setup utility. Versions affected: Sorry, we're still checking this file's contents to make sure it's safe to download. How to Shut Down a Cluster and Start it Again. The market expects Nutanix (NTNX) to deliver a year-over-year increase in earnings on higher revenues when it reports results for the quarter ended January 2022. 2. Nutanix Prism central / Element is required internet access to communicate with nutanix network to check the latest software and firmware updates. NCC checks or plugins that report a FAIL status can be re-run.. We'll send you an e-mail with instructions to reset your password. Analytical cookies are used to understand how visitors interact with the website. Step 4: Log in to Nutanix AHV host via SSH, Step 5: Now we will Shutdown the Nutanix AHV host. Nutanix is a Hypervisor agnostic platform, it supports AHV, Hyper-V, ESXi and XEN. As per my knowledge i had found following reasons behind the LCM upgrading task failure issue. Enter your username or e-mail address. The text was updated successfully, but these errors were encountered: Nutanix NTP Server LIst Firewall Blocking Traffic. If no access token is found or the access token . Upgrades or other maintenance pre-checks will search for any unrevoked tokens and, if existing, not proceed until that token has been properly revoked. Nutanix Community Podcast: 2022 Year in Review. Solution: It is not recommended to migrate the Windows DC, Exchange server. I did have to open a case. The cvm_shutdown -P now command notifies the cluster that the Nutanix Controller VM is going to unavailable / unreachable. To do that, on the Move VM, run: admin@move$ rs [sudo] password for admin: (use same default password) Enter the password for admin. Best answer by Nupur.Sakhalkar 17 August 2021, 23:25, @TimothyGray Please let me know if this documentation helps: Shutting Down an AHV Cluster The UVMs needs to be evacuated,cluster services needs to be stopped and then you can shutdown the CVMs using cvm_shutdown -P now. Following Windows / Linux VMs are not supported : Lets troubleshoot the Nutanix Move tool V2V migration issue / errors occures during migration. This is a great first step when troubleshooting any cluster issues. ERROR lcm_prechecks.py:283 precheck test_nutanix_partition_space failed: Reason(s): [u'Failed to get disk usage for cvm 10.xx.xx.xx, most likely because of failure to ssh into cvm'] . nutanix@cvm$ ncc health_checks run_all. Main working solution from them seem to remove CVM from maintenance mode (but keep host in maintenance) and to just run the "cvm_shutdown -P now" from there. Below are the log files which will be important for troubleshooting. Kindly let us know if the above command helped to resolve your issue. Nutanix KB : How to Shut Down a Cluster and Start it Again? Proxy Configuration Issue Agree lets get a case opened and well hammer it out with you. [email protected]$ cluster_start 3. . Verify if the Foundation process is working. AHV - Shutting down the cluster - Maintenance or Re-location | Nutanix Community, Shutting down Nutanix cluster running VMware vSphere for maintenance or relocation. Step 3: Read logs from required logs file, Read also: Install Nutanix LCM Dark Site Bundle on LinuxServer. You can use the .node_unconfigure file to forcibly destroy the cluster in such situations as follows. We'll send you an e-mail with instructions to reset your password. Change to the /home/nutanix directory. Steps to shutdown the Nutanix Cluster: Ensure that the "Data resiliency . Required fields are marked *. 4. To be sure that the CVM has shutdown, ping it, so you know that it is powered off or check Nutanix Prism that the CVM in focus is turned off. We must log in at next.nutanix.com and go to the Nutanix Community section and then to Download Software. You can also check outKB-3270for the cvm_shutdown script. Copyright 2000-2023 - www.ervik.as - All Rights Reserved. Please try again in a few minutes. nutanix 19291 4616 0 19:10 pts/0 00:00:00 grep foundation, You can see that the Foundation process is not working. Issue 6 : How to switch as root account in Nutanix Move VM ? 3. Hi @TimothyGrayCan you post the error you are seeing here? We'll send you an e-mail with instructions to reset your password. Nutanix LCM: Life Cycle Management is the great feature to up-grade the Nutanix software and hardware firmware with no downtime. Create an account to follow your favorite communities and start taking part in conversations. Ive been in IT for 22 years so have seen my fair share. Issue 5: Nutanix Move VM SSH User-ID and Password ( Credential ) ? Please try again in a few minutes. You can read more about this procedure from the Pre-check : test_check_revoke_shutdown_token - Shutdown token taken by a node during a prior upgrade unable to be released knowledge base article. Issue 7 : How to assign static IP Address to Nutanix Move VM ? nutanix@NTNX-A-CVM::~$ Notice the warning when running this command. (sorry for the bad picture quality i was on the physical console) after the CVM is stopped we change the USB-Stick and starting the install process from Nutanix CE. I would recommend to read the Nutanix Move Tool complete guide- Best Practice before migration to minimize the issues / errors possibility. Go to the Health page and select Run NCC Checks from the Actions drop-down menu. The static IP address is assigned successfully. However, that procedure will not properly shut down the CVM and allow the services to gracefully respond. Complete. The Acropolis Operating System (AOS) is the core software stack that provides the abstraction layer between the hypervisor (running on-premises or in the cloud) and the workloads running. Storage. Nutanix Community Podcast: 2022 Year in Review. Note: After all Nutanix CVM goes shutdown then you can go ahead for step 6. the requesting update module may attempt to acquire a token from the master update module for . In this blog i have described all possible failure scenarios just need to cross check each configuration to rid of the Nutanix LCM failure error. This state returned an expected value that cannot be evaluated as PASS or FAIL. : AHV | How to Enable, Disable, and Verify LACP Mastering Nutanix, how to create an AHV virtual switch (bridge) with single uplink. The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. Hopefully you will get the resolution of your problem. Issue 1: Windows Machine Permission issue ? There is lots issues / errors we face while using any Nutanix Move tool for P2V / V2V migration from VMware ESXi , vCenter, Hyper-V, AWS cloud platform to Nutanix AHV cluster. 6 Review any unacknowledged alerts and their create time which is resolved. Solution: Run the command svcchk as below. Enter your username or e-mail address. If NCC is showing any issue resolve those critical issues contact nutanix support engineerAnother way is to check HA depending on the hypervisor. If you do more, you may cause all hosts in the Nutanix cluster to lose storage connectivity. When this method is called, the library first checks the cache in browser storage to see if a non-expired access token exists and returns it. Here are the details for replication the issue: I create a Context. NCM Intelligent Operations (formerly Prism Pro/Ultimate). Sorry, our virus scanner detected that this file isn't safe to download. A system may include a deployment system configured to receive a request to upgrade a selected virtual machine (VM) of multiple VMs on a plurality of host machines from a first pr Issue 10: How to check Nutanix Move services status ? Domain name server ( DNS ) is also a major configuration to access the internet. I had to call support twice for this recently. Running 5.19 and have already followed KB 7071 with no luck. more than one Nutanix node in a cluster at a time. Step 1: To power on the Nutanix AHV host, need to press power button on Nutanix node or we can use the IPMI web console/iDrac/iLO etc. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you're ever unsure, contact Nutanix Support. Step 6: Now shutdown Nutanix AHV node, one by one through IPMI or SSH. Those are stopped until this is resolved. REASON: LCM OPERATION KLCMUPDATEOPERATION FAILED ON PHOENIX,IP: IP: [CC.CC.CC.128] DUE TO UPGRADE ENCOUNTERED AN ERROR: ERROR OCCURRED: FAILED TO START THE FOUNDATION SERVICE. However, when you try to run the same command again on other CVMs when the first CVM is already down, the first CVM won't release the shutdown token while it is offline and so the above two commands wont work in this case as you observed for your cluster as well. Sorry, our virus scanner detected that this file isn't safe to download. Please support us by disabling these ads blocker. Always make sure that your cluster can tolerate a node/host failure by having the data resiliency status as "OK" in Prism Elements dashboard. Create the .node_unconfigure file in the/home/nutanixdirectory. This does not apply in a 1 node Cluster, this goes for 1 node Robo Solutions and Nutanix Community Edition 1 node cluster. 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